Mini Storage FAQ

Are there moving trucks available to use?

We provide truck rental at or near every one of our mini storage facilities. You can rent a pickup or cargo van for moving a few things, or a larger box truck for an entire home. Just let us know you're looking for a moving truck and we'll have one waiting for you. Visit Metro Truck Rental, our sister company.

What are the payment terms?

Our leases are month to month, with most billing on the first of the month. A late fee is assessed 10 days after the lease renewal date if the rent has not been paid.

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Do you accept credit cards?

We accept major credit cards, including MasterCard®, Visa®, and American Express®.

What storage unit sizes are available and how do I pick my size?

We offer a wide range of sizes to accommodate your storage unit needs; from 5x5 (25 square feet) to 10x50 (500 square feet). Find sizes that may best fit your needs.

What is climate control?

Climate controlled storage units are cooled or heated to protect your stored belongings from the extreme temperatures. Climate controlled storage units can be helpful when storing temperature sensitive items such as art or antiques.

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Do you offer RV / boat parking?

We currently offer parking for RVs and boat storage only at our Highway 280/Inverness facility, but are in the process of expanding this option to more of our facilities.

Do you sell boxes and packing supplies?

We offer a wide variety of boxes and packing supplies. Discover a few of the resources we can provide.

Do you have video cameras?

We have video cameras at most of our mini storage facilities and are in the process of installing cameras at a remaining few. The systems are designed to capture high levels of detail and multiple angles at the entrances and also to record activity throughout the facilities.

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What kind of security do you have?

While the specific security features of our facilities vary, we have on-site managers, electronic gates, 24 hour video recording, fenced and well-lit facilities and personal locks available for purchase. If you have specific questions or requirements, please contact us with us and we'll answer any questions.

Do you offer storage for both the household and business customer?

Our mini storage facilities are built to serve both household and business customers.

What is the difference between a driveup or outdoor storage unit and an indoor or hallway storage unit?

An outdoor/driveup storage unit has access from outside and you can pull your vehicle right up to the door. An indoor storage unit is accessed from an interior hallway, providing an additional layer of security, but also a greater distance to load and unload.

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Do I get a lock when I rent a unit?

You can purchase a new lock at your local facility and no one else will have a key to that lock. To ensure the highest level of security, we highly recommend the purchase of a disc lock, also known as a cylinder lock. These locks are essentially impossible to cut with bolt cutters and therefore provide an additional layer of security for your storage unit.

How far in advance can I book a reservation?

We give you the flexibility to book a reservation whenever you need to. The sooner you call, the more likely we'll be able to accommodate you. To reserve spaces more than one month away we may require a credit card number to hold your storage unit.

What is a roll-up door?

Roll-up doors are very similar to garage doors and are accessed by sliding a latch and lifting the door upward. Roll-up doors are the most common door in self-storage and are bigger than most standard swing doors, allowing tenants to maximize the space of their storage unit.

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